Service and Support

 

MWV has the most comprehensive support network of any international paper supplier, and we prove it every day.

With customers operating in over 130 nations, we have global resources available whenever and wherever customers need us. We're ready to supply the highest quality products backed by leading customer service.

Global Customer Service

For our tobacco customers, we provide customer service through five centralized office locations in the eastern U.S., Belgium, Austria, Holland and China, for access and coverage around the world at any time. Each service representative receives extensive product and service training, and must fluently speak several languages.

We also position technical service representatives throughout the regions where we do business. These experienced professionals are trained to identify and help rectify any technical issues that may arise within printing or filling processes. Ensuring your success is part of the value of doing business with MWV.

Supply Chain Experience

In 2008, we successfully delivered containerized freight to more than 80 countries around the world. As the tenth largest exporter in the United States, we export over 65 percent of our tobacco board overseas. With this capability of reliably delivering product to almost any location in the world, combined with experience and capacity, MWV is uniquely positioned to provide better service and response wherever you may be located.

Security of Paperboard Supply

Today, we are the only paperboard manufacturer serving the industry with flexible production resources truly dedicated to the global tobacco market. We offer unmatched security of supply with:

• tobacco board manufacturing 365 days a year
• three available paper machines in two different locations
• capacity to produce greater than 900,000 metric tons of tobacco packaging SBS a year

Packaging Diagnostics

With continuing challenges and competition facing the tobacco industry, the need to increase productivity and reduce costs means tobacco companies must look beyond daily cost management solutions for real improvements. To help you maximize the use of MWV tobacco products, we can deploy Six Sigma-trained field engineers to your locations to conduct packaging diagnostics and analyze processes. Together, we identify ways to help improve product quality, streamline operations, create efficiencies and better manage costs.

 Download our packaging diagnostics brochure